Provider Training
Absolute Total Care is proud to have you as a part of our network of participating physicians, hospitals and other healthcare professionals. To assist you in improving the healthcare outcomes of our members and your patients, we offer a variety of trainings, outlined below.
Absolute Total Care Provider Town Hall sessions give providers and their staff the chance to learn that latest about the policies and procedures that affect your patients, practice and business. Each Town Hall session focuses on one specialty area. But providers can attend all the sessions that interest you.
Providers and their staff can attend every session virtually.
We will cover a variety of topics during the Town Halls, including:
- The latest provider news, updates and policy
changes. - The most up-to-date guidance on authorizations, billing, claims and other important areas.
- How to find your Provider Engagement Account Manager.
We will answer questions during, and after, each session. We also record sessions, so you and your staff can view them whenever it’s convenient. To view recorded sessions, please select the registration links below.
Please check the date and time of each session you wish to attend. To register, select the sessions below you wish to attend:
2026 Town Hall Schedule
- Q1 Virtual Provider Townhall: 3/27/2026 - 11 a.m. EST – Register
Our Long-Term Care (LTC) Clinical Provider Training Team provides clinical trainings to support LTC Providers in delivering quality care to our members. Topics are related to behavioral health, long-term care, and/or integrated care. Many of our clinical trainings also offer continuing education units at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.
Topics include:
- Abuse, Neglect, Exploitation of Vulnerable Adults
- An Overview of Trauma Informed Care When Working with Older Adults
- Basics of Dementia
- Behavior Management
- Fall Prevention
- Older Adults and Mental Health
- Substance Use Disorders: An Overview for Health Care Providers
Absolute Total Care offers trainings for both behavioral health and physical health network providers at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. Many of our clinical trainings also offer behavioral health continuing education units at no cost to the attendee. Trainings arecompleted via live/virtual instructor led webinars.
Training topics include but are not limited to:
- BH Screening Tools
- De-Escalation Techniques
- Screening Brief Intervention and Referral to Treatment (SBIRT)
- 8 Dimensions of Wellness
- Perinatal Mental Health Disorders
- Social Determinants of Health and Mental Health
- Ethics for Mental Health Professionals
- An Introduction to ASAM
- Maintaining a Healthy Professional Life- The Science of Self Care
- Integrated Health Care
National Clinical Provider Training | Centene Clinical Training
Join us for discussions that include: an overview of risk adjustment and how it impacts you; tips to improve documentation and coding; and tips to stay compliant with regulatory requirements.
Webinars are open to providers, non-physician providers, practitioners, coders, billers and administrative staff involved in clinical documentation and coding.
Advance registration is required. Utilize the corresponding registration link provided for each topic to register (links are unique to each webinar). If you have questions or need assistance with registration, email us at: CDIWebinars@centene.com
2026 Clinical Documentation Improvement (CDI) Webinar Series (PDF)
Training Highlights:
- Identify the importance of screening for substance use disorders
- Describe the mechanism of opioid withdrawal
- Discuss options to treat opioid withdrawal
- Explain the safety and efficacy of buprenorphine to treat opioid use disorder
- Explain the safety of medications in antepartum, postpartum and breastfeeding period
- Describe how to start a patient (induction) on buprenorphine in an office-based setting
- Discuss successful non-pharmacological ways to treat Neonatal Abstinence Syndrome
- Apply for a waiver to prescribe buprenorphine to patients with opioid use disorder
Register for the Treatment of Opioid Use Disorder Provider Training
This initial orientation includes the following training topics:
- Introduction to Absolute Total Care
- Product Overview- Ambetter, Medicaid, Medicare
- South Carolina Medicaid Overview
- Provider Resources Available On-Demand
- Provider Secure Web Portal
- Member Benefits, Covered Services, and Incentives
- Culturally and Linguistically Appropriate Services (CLAS)
- Care Management Overview
- Patient Eligibility Verification Training
- Quality Improvement Overview
- Person-Centered Planning
- Behavioral Health Program Highlights
- Model of Care (MOC) Training*
- Access and Availability Standards
- Duals and Waiver Population Overview
- Compliance and Fraud, Waste, and Abuse (FWA) Training
- Additional Training and Education Opportunities
- Claims/Billing Guidelines
- Annual Refresher Courses
Upcoming Virtual New Provider Orientation Trainings:
*Stay Tuned for Future Opportunities!*
South Carolina Department of Health and Human Services provider education and training ensuring providers have up-to-date information to understand Medicaid Policy.
Patient Centered Medical Home Model (PCMH)
Absolute Total Care is committed to supporting its network providers in achieving recognition as Patient Centered Medical Homes (PCMH) and will promote and facilitate the capacity of primary care practices to function as medical homes by using systematic, patient-centered, and coordinated care management processes. In alignment with the vision of U.S. Department of Health and Human Services (DHHS), it is Absolute Total Care's's goal to have all of its primary care providers recognized as a PCMH by an accrediting agency. Absolute Total Care will support providers in obtaining either NCQA’s Physician Practice Connections Patient-Centered Medical Home (PPC-PCMH) recognition or the Joint Commission’s Primary Care Medical Home Option for Ambulatory Care accreditation.
The purpose of the PCMH program is to promote and facilitate a medical home model of care that will provide better healthcare quality, improve self-management by members of their own care, and reduce avoidable costs over time. Absolute Total Care will actively partner with our providers, with community organizations, and with groups representing our members to increase the numbers of providers who are recognized as a PCMH (or are committed to becoming recognized) and who achieve the meaningful use of health information technology (HIT).
Absolute Total Care has dedicated resources to ensure its providers achieve the highest level of PCMH recognition with a technical support model that will include:
- Readiness survey of contracted providers.
- Education on the process of becoming certified.
- Resource tools and best practices.
From an information technology perspective, we will be offering several HIT applications for our network providers who are either recognized PCMH’s or are committed to becoming National Committee for Quality Assurance (NCQA) or Joint Commission accredited medical homes. Our Secure Provider Portal offers tools that will help support PCMH accreditation elements.
These tools include:
- Online care gap notification.
- Member Panel Roster including member detail information.
- Trucare service plan.
- Health record.
- Provider overview report.
PCMH Resources
For more information on PCMH recognition and best practice models, please visit the following websites:
Absolute Total Care Healthy Connections Medicaid partners with all of our contracted providers to ensure that you have received the necessary education and training to deliver quality care to our members and your patients and to be compliant with Centers for Medicare & Medicaid Services (CMS) and South Carolina Department of Health and Human Services (SCDHHS) requirements.
- School-based Mental Health Services
- Americans with Disabilities Act (ADA) - Disability Awareness Training Quick Reference Guide (PDF)
- Cultural Competency Quick Reference Guide (QRG) (PDF)
- Provider Education and Training (PDF)
- A Physician's Practical Guide to Culturally Competent Care
- Provider Training Attestation (PDF)
- Cultural Humility and Unconscious Bias in Healthcare (PDF)
Absolute Total Care network providers are required to complete an annual Model of Care training. Click on the link below to review the Model of Care self-study and self-study letter. Then, submit the form to verify the training was completed.