Continuity of Care

We know change can be scary. Absolute Total Care wants to make this change easy. Whether you are new to South Carolina Medicaid Managed Care or are changing health plans, we will make sure you continue to get the services you need. 

One of the most common obstacles to switching Medicaid plans is maintaining your relationship with the physicians that know you best. Our staff will work with you and your doctors to continue any services you are receiving even if the doctor is not in our network.

It is important to let us know right away if you are getting services and information that you need to continue receiving the healthcare you need on our Medicaid Managed Care plans or so that we can assist you with transitioning to a new provider.

We provide you with the information you need on how to become familiar with Absolute Total Care and continue receiving the services you need.

We will honor your previous health plan’s authorized services for 90 days after coming onto our plan. After that time we may require authorization for the service. We will let you stay with an out-of-network doctor until you are able to find a doctor in our network that can provide the services you need. Our Care Managers can help get your medical records transferred to your new doctor.

If you have questions about transitioning your care, call Member Services at 1-866-433-6041 (TTY: 711).